Frequently Asked Questions

Information for visitors

When is the museum open?
Daily 10 a.m. - 5 p.m.

How long are the waiting times at present?
Unfortunately, waiting times vary and cannot be predicted exactly. If there is a queue, the waiting time could be up to an hour.
What are the admission prices for the exhibition in the Hermitage Amsterdam?

Click here for the admission prices.

Do I have to queue up if I have a Museum Card?
There is a special Museum Card machine in the foyer where you can have your card scanned and obtain an admission ticket.
Can I buy a Museum Card at the ticket desk?

Yes, you can. You can use the card immediately. For more information and the conditions applying to the Museum Card, go to www.museumvereniging.nl.

Incidentally, the Museum Society recently changed the name from Museum Year Card to Museum Card.

How can I get to the museum?

By car or by public transport

Limited parking is available in the immediate surroundings. The nearest guarded parking garages are those at Het Muziektheater, parking Waterlooplein in the Valkenburgerstraat and Markenhoven in the Anne Frankstraaat, close to the entrance to the IJ tunnel.

From Central Station the Hermitage Amsterdam can be reached by tram 9, Waterlooplein stop, or metro 51, 53 or 54, Waterlooplein stop, Nieuwe Herengracht exit.

Personal travel advice is available from the public transport website www.9292ov.nl.

On which side is the entrance to the Hermitage Amsterdam?
On the River Amstel side, no. 51. From there you enter the garden and are directed to the ticket desk.
Can admission tickets to the museum be ordered or reserved in advance?
It is possible to purchase tickets through the website. You can also buy tickets in advance through the Ticket Shop of the Amsterdam Uitburo on the Leidseplein in Amsterdam. In advance sales you cannot buy admission tickets at a discount or with your Museum Card.
Are there facilities for the disabled?

The Hermitage Amsterdam is completely wheelchair-friendly and -accessible (including the lifts and toilets for the disabled). If you would like to make use of one of our wheelchairs, it is best to phone in advance: +31 (0)20 530 74 88..

There are parking places for the disabled right by the Hermitage. It is best to phone in advance and reserve: +31 (0)20 530 74 88.

The exhibition

Am I allowed to take photos of the exhibition and the works?
Photography is allowed during the exhibition Dining with the Tsars. Porcelain objects are more resistant to flashlight.
Is there an audiotour, and if so in which languages and what does it cost?
The audiotour is available in multiple languages. Available in the entrance hall.

Programming

What activities take place in the museum and where and when?
For the current activities consult the website www.hermitage.nl/en/activiteiten/.
What is there for children to do in the museum?
For more information about the Hermitage for Children and its activities go to www.hermitage.nl/en/hvk/.

Miscellaneous

How can I contact the Hermitage Amsterdam by phone from other countries?
Dial +31 20 530 74 88.
What are the opening times of Café-Restaurant Neva?
Daily 10 a.m. to 5.30 p.m.
What are the opening times of the museum shops?
The museum shop is open daily from 11 a.m. to 5.30 p.m.
Can I bring my dog to the museum?
No, dogs and all other pet animals are not allowed in the Hermitage Amsterdam, except for therapy dogs.

Opening hours

Daily 10 a.m. - 5 p.m.
Closed on 25 December 2014 and 27 April 2015

© State Hermitage Museum, St Petersburg

The Hermitage Amsterdam is located on Amstel 51, Amsterdam

Photo Janiek Dam

More information:
+31 (0)20 530 74 88

More information online ticketing:
+31 (0)20 530 87 55