Contact

If you have a question, please read the Frequently Asked Questions first

Information for visitors

When is the museum open?

The museum is open daily from 10 a.m. to 5 p.m, and on Wednesday from 10 a.m. to 8 p.m.

How long are the waiting times at present?

The waiting times vary from day to day and unfortunately cannot be predicted. To avoid the long queues, we advise you to visit the museum after 2 p.m. or on Wednesday after about 4.30 p.m.

What are the admission prices for the exhibition in the Hermitage Amsterdam?

Adults	€ 15,–
CJP	€ 12,–
Stadspas	€ 12,–
Children aged up to 16	free
Museum Card	free
Groups (from 15 persons)	€ 12,–

Other cards, such as a Rembrandt Society pass, an ANWB pass or an Ooievaarspas, are not valid as admission tickets. There is no discount for those aged over 65 or students.

Do I have to queue up if I have a Museum Card?

There is a special Museum Card machine in the foyer where you can have your card scanned and obtain an admission ticket quickly and easily. So you do not have to get your admission ticket from the ticket desk. At present, however, the museum is so busy that we quickly reach the maximum number of visitors allowed by the Fire Brigade. Then people are only allowed in if people have come out. This sometimes leads to a queue in the garden. Museum Card holders do not have priority over that queue.

Am I entitled to free admission to the Hermitage Amsterdam if I have the BankGiro Loterij coin?

Yes. Go to the BankGiro Loterij desk in the foyer. There you will receive two free tickets for the exhibition. You do not have to become a member of the BankGiro Loterij to be entitled to a free admission ticket. The BankGiro Loterij coin does not give you priority over the queue in the garden.

Is it possible to have a combined ticket for public transport and admission to the exhibition?

This is only possible with Rederij Lovers. For more information about a boat trip combined with a visit to the Hermitage Amsterdam, go to www.lovers.nl. The arrangement is not valid in combination with a Museum Card or other discounts.

Can I buy a Museum Card at the ticket desk?

Yes, you can. You can use the card immediately. For more information and the conditions applying to the Museum Card, go to www.museumvereniging.nl.

Incidentally, the Museum Society recently changed the name from Museum Year Card to Museum Card.

How can I get to the museum?

By car or by public transport

Limited parking is available in the immediate surroundings. The nearest guarded parking garages are those at Het Muziektheater, parking Waterlooplein in the Valkenburgerstraat and Markenhoven in the Anne Frankstraaat, close to the entrance to the IJ tunnel.

From Central Station the Hermitage Amsterdam can be reached by tram 4, Rembrandtplein stop, tram 9, Waterlooplein stop, or metro 51, 53 or 54, Waterlooplein stop, Nieuwe Herengracht exit.

Personal travel advice is available from the public transport website www.9292ov.nl.

On which side is the entrance to the Hermitage Amsterdam?

On the River Amstel side, no. 51. From there you enter the garden and are directed to the ticket desk.

Can admission tickets to the museum be ordered or reserved in advance?

Unfortunately it is not yet possible to reserve tickets or to order them through the website. Nor can tickets be bought in advance at the ticket desk. We are working hard to make this possible. At present the only way to buy tickets in advance is through the Ticket Shop of the Amsterdam Uitburo on the Leidseplein in Amsterdam. These tickets are valid once only for the duration of the exhibition. In advance sales you cannot buy admission tickets at a discount or with your Museum Card.

Are there facilities for the disabled?

The Hermitage is completely wheelchair-friendly and -accessible (including the lifts and toilets for the disabled). If you would like to make use of one of our wheelchairs, it is best to phone in advance: 0900-HERMITAGE (0900-437648243).

As yet there are no parking places for the disabled right by the Hermitage, but we are working on this. For the time being you can park your car with invalid card on the Hermitage grounds. For this too it is best to phone in advance and reserve: 0900-HERMITAGE (0900-437648243).

The exhibition

Am I allowed to take photos of the exhibition and the works?

No, taking photos in the museum is not permitted. On our website you will find pictures of the building and of several highlights of the exhibition. Postcards of various art works are on sale in our museum shops.

Is there an audiotour, and if so in which languages and what does it cost?

The audiotour is available in Dutch, English and Spanish and costs € 3.

Programming

What activities take place in the museum and where and when?

For the current activities consult the website www.hermitage.nl/nl/activiteiten/.

When do the introductory tours take place and how long do they last?

The Hermitage Amsterdam offers visitors with a valid ticket for the exhibition the opportunity to follow a free introductory tour. All these tours are given by the Hermitage’s professional guides. There is room for a maximum of 15 persons. Reservations on the same day at the information desk.

Introductory tour of building	Saturdays at 2 pm
Introductory tour of exhibition	Saturdays at 3 am
Introductory tour of exhibition in English	Sundays at 2 pm

What is there for children to do in the museum?

For more information about the Hermitage for Children and its activities go to www.hermitage.nl/nl/hvk/.

Miscellaneous

How can I contact the Hermitage Amsterdam by phone from other countries?

Dial +31 20 530 74 88.

What are the opening times of Café-Restaurant Neva?

The café-restaurant is open throughout the week from 10 a.m. to 1 a.m., except for Sunday, when it closes at 6 p.m.

What are the opening times of the museum shops?

The museum shop in the Keizersgracht or Audience Wing is open daily from 10 am to 5 pm. The shop in the Herengracht or Ballroom Wing closes half an hour later. On Wednesday this shop is open till 8 pm. The Children’s Gift Shop is open all week from 10 am to 5 pm.

Can I bring my dog to the museum?

No, dogs and all other pet animals are not allowed in the Hermitage Amsterdam, except for therapy dogs.

For more information on Hermitage Amsterdam you can contact us by mail: mail@hermitage.nl, write to:
Hermitage Amsterdam
P.O. Box 11675
1001 GR Amsterdam
The Netherlands

or visit us at:

Amstel 51
Amsterdam